Leadership in the 9-1-1 Center - NENA Education Summit - Boise, ID
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Leadership in the 9-1-1 Center - NENA Education Summit - Boise, ID

When: 05/13/2019
8:30AM - 5:00PM
Where: Boise State University - Student Union Building
1910 University Drive
Boise, Idaho  83725
United States
Contact: Ty Wooten, ENP
(202) 618-4408

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It's not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center. 

By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.