Leadership in the 9-1-1 Center - Syracuse, NY
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Leadership in the 9-1-1 Center - Syracuse, NY

When: 08/20/2019
8:30AM - 5:00PM
Where: OCC Mawhinney Hall
146 Ransom Mackenzie Drive W
Syracuse, New York  13215
United States
Presenter: Chris Carver
Contact: Ty Wooten, ENP
(202) 618-4408

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It's not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader.  This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.  

By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people.  The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.