Preventing Telecommunicator Tunnel Vision - Lancaster, KY
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Preventing Telecommunicator Tunnel Vision - Lancaster, KY

7/21/2020
When: 07/21/2020
8:30AM - 5:00PM
Where: Garrard County Extension Office
1302 Stanford Road
Lancaster, Kentucky  40444
United States
Presenter: Mark Swiderski, ENP
Contact: Russ Clark
(859) 792-7124

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In this workshop, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed. 

Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.