Enhanced Caller Management - Franklin, IN
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Enhanced Caller Management - Franklin, IN

 Export to Your Calendar 2/28/2020
When: 02/28/2020
8:30AM - 5:00PM
Where: Map this event »
Johnson County Sheriff's Office - Training Center
1061 Hospital Rd
Franklin, Indiana  46131
United States
Presenter: Lisa Fulton
Contact: Ty Wooten, ENP
(202) 618-4408


Online registration is available until: 2/24/2020
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NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. 

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.