#Webinar Wednesday - Domestic Violence Incidents: Call Taking Is Crucial
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When: August 28, 2019
3:00 PM EST
Where: United States
Contact: Amanda Tegtmeyer

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Wednesday, Aug 28| 3 PM Eastern (live) or On-Demand

FREE for NENA Members| Not a member? Join today to receive access!

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Domestic-violence 9-1-1 calls are intense, emotional, and dangerous; and the way a telecommunicator handles the incident can have a huge impact on the outcome. Attend this hour-long webinar to learn:

  • Techniques to start these calls off right, right from the beginning; - The correct way to question victims and suspects, including what NOT to say;
  • How to protect victims throughout the incident; and
  • Potential hazards involved in domestic-violence calls.

Presenter: Jennifer Kirkland, ENP – Vail (CO) Public Safety Communications Center | NENA Education Advisory Board


CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.


Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.


Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.


Questions? Contact Amanda Tegtmeyer with the NENA Education team.