NG9-1-1 SBP & CIF 2020
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9-1-1 Standards & Best Practices Conference / Critical Issues Forum

1/20/2020 to 1/24/2020
Where: Sheraton Austin Hotel at the Capitol
701 E 11th St
Austin, Texas  78701
United States
Contact: April Heinze, ENP

Online registration is closed.
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January 20 - 23 l  Sheraton Austin at the Capitol  l  Austin, TX

NG9-1-1 Standards & Best Practices Conference

#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management.

No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!




January 23 - 24  l  Sheraton Austin at the Capitol  l  Austin, TX

Stress, Wellness, & Resiliency: A NENA Critical Issues Forum

Stress, PTSD, vicarious and cumulative trauma, burnout, and a variety of other mental and physical ailments plague the 9-1-1 community. We’ve only begun to acknowledge – and fight against – the negative impact of this profession on our lives; we’ve just scratched the surface when it comes to implementing programs to meet the self- and team-care needs of our peers and coworkers. Studies show that increasing overall wellness leads to greater personal and professional satisfaction, less turnover, decreased sick leave, and higher performance… but how do we get there?

Join us for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:

·       Managing and fighting stress and its effects

·       Recognizing, preventing, and mitigating burnout

·       Identifying the root causes of poor performance (and correcting them)

·       Combatting PTSD

·       Decreasing stress-related turnover

·       Developing and deploying peer-support programs

·       Utilizing positive-psychology leadership techniques

·       Creating a “culture of wellness”

·       Helping at-risk and struggling employees

·       Preventing suicide

·       Using NENA’s stress standard and critical-incident diffusing tool