Enhanced Caller Management - Washington, D.C.
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Enhanced Caller Management - Washington, D.C.

When: 11/06/2019
8:30AM - 5:00PM
Where: Office of Unified Communications
2720 Martin Luther King Jr Ave SE
Washington, District of Columbia  20032-2601
United States
Presenter: Roxie Dodd, ENP
Contact: Mark Hunter

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NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.