Enhanced Caller Management - Washington, D.C.
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Enhanced Caller Management - Washington, D.C.

When: 01/08/2020
8:30AM - 5:00PM
Where: Office of Unified Communications
2720 Martin Luther King Jr Ave SE
Washington, District of Columbia  20032
United States
Presenter: Roxie Dodd, ENP
Contact: Mark Hunter
(202) 715-7565

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Course Description

NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more.