NENA Education Summit - O'Fallon, MO
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NENA Education Summit - O'Fallon, MO

Three days of NENA's best in-person courses on today's hottest issues.

 Export to Your Calendar 5/18/2020 to 5/20/2020
When: 05/18-20/2020
8:30AM - 5:00PM
Where: Map this event »
O'Day Lodge - O'Day Park
8963 Highway DD
O'Fallon, Missouri  63366
United States
Contact: Ty Wooten, Education Director

Online registration is available until: 5/13/2020
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May 18 - 20, 2020 l O'Day Lodge - O'Day Park l O'Fallon, MO

Attend one, two, or all three days of training! These courses are perfect for anyone looking to gain knowledge, develop career enhancing skills, and earn points towards ENP certification and re-certification.

9-1-1 Center Supervisor Program (3 days)
Monday, May 18 - Wednesday, May 20 | 8:30am – 5:00pm each day

This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers.

Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox.

This is a 3-day course.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software.

There are no re-certification requirements for this course. 


Recruit, Hire, Retain, & Promote for Success

Monday, May 18 | 8:30am – 5:00pm

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled, paired with the need to fill them with qualified and reliable employees, is one of the more difficult tasks 9-1-1 centers can face. The next phase of this process is retaining the employees you hire by actively investing in their careers as public safety professionals. The PSAP culture plays a critical role in retention of qualified employees.

This course provides information on all aspects of personnel, from creating a strong hiring policy to building and promoting successful candidates. Students will learn best practices for each stage of the process, and will take home ideas they can implement immediately, as well as benefit from class discussion as colleagues share their successes. Participants will also take home ideas on how to retain their employees, and how to support them throughout their careers.


Enhanced Caller Management

Tuesday, May 19| 8:30am – 5:00pm

NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more.

Advanced Police Dispatching

Wednesday, May 20| 8:30am – 5:00pm

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.

Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.