SOP Development: Refining & Enhancing Your 9-1-1 Center - ILO - Washington, D.C.
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SOP Development: Refining & Enhancing Your 9-1-1 Center - ILO - Washington, D.C.

When: 08/03/2020
8:30AM - 2:30 PM
Where: Online
United States
Presenter: Lisa Fulton, ENP
Contact: Mayra Gallo
(202) 730-0464

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Where do you start when it comes to developing a standard operating procedures (SOPs) manual? What’s the difference between policies, procedures, and guidelines? Does what you use really make a difference? What information do industry standards-setting organizations provide that can help you get started?

This hands-on course is designed to answer these questions and more, and provide guidance in this difficult and time-consuming task.

This course includes lecture and exercises that examine policies and procedures, accreditation, industry standards, and best practices that drive an agency’s needs. Students will engage in discussion and learn a step process to developing policies and obtaining buy-in. Time will be spent in groups for hands-on policy development and critique from the instructor and peers. Students are encouraged to bring policies or procedures with which they may need assistance. Students should take away an increased knowledge regarding policy development and be able to employ the steps once they return to their agency. Sample policies will be provided as reference material.

This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser.