Enhanced Caller Management - ILO - Washington, D.C.
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Enhanced Caller Management - ILO - Washington, D.C.

 Export to Your Calendar 8/14/2020
When: 08/14/2020
8:30AM - 2:30PM EST
Where: Online
United States
Presenter: John Ferraro, ENP
Contact: Mayra Gallo
(202) 730-0464

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PSAPs around the country are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical.

In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.


This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser.