#Webinar Wednesday - Using Empathy to Improve Your Communications Skills
Tell a Friend About This EventTell a Friend

When: May 27, 2020
3:00 PM EST
Where: United States
Contact: Amanda Tegtmeyer

Online registration is closed.
« Go to Upcoming Event List  

Wednesday, May 27th| 3 PM Eastern (live) or On-Demand

Using Empathy to Improve Your Communications Skills

FREE for NENA Members | Not a member? Join today to receive access!


The ability to communicate effectively is an essential skill for successful careers and relationships – even more so in 9-1-1. In this webinar, we’ll talk about how dispatcher communications impact the call and the response. We will discuss how each call impacts TCs physically and emotionally, as well as how you can make each call successful by learning to hear yourself and by being aware of what you actually say. You’ll learn how to:


  • Develop a true connection with callers and field responders;
  • Grow trust between you, your agency, and those you serve; and
  • Identify plans to improve peer-to-peer communications and effectiveness in your center.


Can't attend on the 27th?  Register Now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.


Presenter: Daniel Edwards – Critical Perceptions, LLC

Webinar Access Info:Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.