Disaster Planning for the PSAP - ILO
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Disaster Planning for the PSAP - ILO

 Export to Your Calendar 9/10/2020
When: 09/10/2020
10:00AM - 4:00PM EST
Where: Online
United States
Presenter: Lisa Fulton, ENP
Contact: Ty Wooten, ENP
(202) 618-4408


Online registration is available until: 9/7/2020
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This course is a primer in disaster planning to help 9-1-1 professionals prepare for and survive calamities that can cause disruptions to PSAP systems and failures in overall PSAP operations. The class focuses on what employees of a 9-1-1 center can do before, during, and after catastrophic events to ensure they are able to provide continuous service.

Attendees will examine the three primary concerns in PSAP Operations, facilities, personnel, and equipment. Additionally, the class will address the backup procedures that PSAPs can implement and utilize in their effort to mitigate the impact of system failures. This offering employs a straightforward, nontechnical approach, and provides both supervisory and non-supervisory PSAP personnel with the tools they need to help their PSAP withstand disasters.


This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser.