Preventing Telecommunicator Tunnel Vision - ILO
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Preventing Telecommunicator Tunnel Vision - ILO

10/1/2020
When: 10/01/2020
10:00AM - 4:00PM EST
Where: Online
United States
Presenter: Lisa Fulton, ENP
Contact: Amanda Tegtmeyer


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This workshop, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed.

Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more.

 

This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser. 

This ILO course will run 10:00AM - 4:00PM EST

NENA Members - $139

Non-NENA Members - $199