Quality Assurance: Achieving QA/QI in the PSAP - ILO
Register Tell a Friend About This EventTell a Friend
Quality Assurance: Achieving QA/QI in the PSAP - ILO

 Export to Your Calendar 10/8/2020
When: 10/08/2020
10:00AM - 4:00PM EST
Where: Online
United States
Presenter: Kevin Diluia, ENP
Contact: Amanda Tegtmeyer

Online registration is available until: 10/5/2020
« Go to Upcoming Event List  

The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations.

This class discusses the joint NENA/APCO Standard and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.


This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser. 


NENA Members - $139

Non-NENA Members - $199