Enhanced Caller Management - ILO - Washington, D.C.
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Enhanced Caller Management - ILO - Washington, D.C.

 Export to Your Calendar 8/27/2020
When: 08/27/2020
8:30AM - 2:30PM
Where: Online
United States
Presenter: John Ferraro, ENP
Contact: Mayra Gallo
(202) 730-0464

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NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click  here to learn more.

 

This is an Instructor Led Online (ILO) NENA course.  

  • Each student must have their own device, access to the Internet, and it requires your full attention.
  • NENA uses the GoToTraining platform.  It works best when using the Google Chrome web browser. 

 

 

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