NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision making skills in regards to these incidents, or provide important and timely information.
This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/EMS dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.
Through this course, Dispatchers will not only be able to learn vital information about fire and EMS dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgment when operating as fire and EMS dispatchers.
Excellence in Dispatch Certificate
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
For registration, please contact Haleema Ahmed, firstname.lastname@example.org, (973) 263-4395