Critical Issues Forum on Data Analytics & National Telecommunicator Training Standards
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Join NENA in Denver, CO from October 6-8 for this one-of-a-kind event where you will have the opportunity to not only learn about two of the biggest hot-button issues in public safety, but also provide input on how they can be addressed and implemented to improve 9-1-1 service from coast-to-coast.

10/6/2013 to 10/8/2013
When: 10/6/2013
Where: Hyatt Regency Denver at Colorado Convention Center
650 15th St
Denver, Colorado  80202
United States
Contact: Critical Issues Forum Team

Online registration is closed.
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Advances in technology have provided public safety with almost limitless opportunities to revolutionize emergency communications and enable smarter, faster response. As Next Generation 9-1-1 systems and networks come online nationwide, it is imperative that decision makers, PSAP staff, and industry professionals be brought together to learn about and discuss the new capabilities that will turn today’s PSAP into tomorrow’s information sharing hub, as well as the evolution of the call taker’s role in keeping responders informed and the public safe. 


Data Analytics Forum

Learn how call information can be collected and analyzed to enable more effective and efficient 9-1-1 systems and provide guidance on NENA activities in support of developing data collection and sharing models for all stakeholders.

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National Telecommunicator Training Standards Forum
Presented in partnership with the National 9-1-1 Office

Discuss the big picture questions surrounding training requirements and contribute to ongoing national efforts to develop baseline and continuing education standards for 9-1-1 professionals. As technologies advance and local 9-1-1 systems transition towards regional or statewide IP-based systems, proper, thorough, and uniform training will be a necessity for all 9-1-1 professionals. 

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Sunday, October 6
8:30AM – 4:30PM – Pre-Conference Course: Understanding Databases in NG9-1-1
6:30PM – 8:00PM – Welcome Reception

Monday, October 7
9:00AM – 12:00PM – Opening General Sessions: Issue Overviews
12:00PM – 1:00PM – Networking Lunch & Learn (provided)
1:00PM – 4:30PM – Education & Working Sessions

Tuesday, October 8
9:00AM – 12:00PM – Education & Working Sessions
12:00PM – 1:00PM – Lunch (on your own)
1:00PM – 2:45PM – Education & Working Sessions
3:00PM – 4:00PM – Closing General Sessions: Lessons Learned & Next Steps

Host Hotel & Conference Location
Hyatt Regency Denver at Colorado Convention Center
650 15th StreetDenver, CO 80202
Book online at
Book by phone at 303.436.1234
Rate: $150/night (single/double) 



Questions? Contact NENA’s Critical Issues Forum Team at or call NENA HQ at 202.466.4911.