9-1-1 Center Supervisor Course
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. This 3-day course is designed to provide front-line supervisors with the tools that they need to supervise their direct reports effectively and to provide them with the understanding of how critical they are in the organization.

5/16/2016 to 5/18/2016
When: 05/16/16
8:30 AM
Where: The Schneider Corporation
8901 Otis Ave
Indianapolis, Indiana  46216
United States
Contact: Ty Wooten, ENP

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This three day intensive course provides front line Supervisors with the tools they need to effectively supervise the employees under their charge.  Some topics included are:

  • Defining a Center Supervisors Role
  • Professionalism
  • Communications Skills
  • Conflict Resolution and Addressing Problem Behaviors
  • Proper Documentation
  • The Disciplinary Process
  • Evaluations
  • Supervisors Role in Human Resources 
  • Stress Identification & Management
  • and much more! 

Please note, all registrants must bring a laptop computer with MS Office installed in order to fully participate in daily assignments and activities.