Achieving Excellence in 9-1-1 Center Management
 The PSAP Manager’s Toolkit
The Achieving Excellence in 9-1-1 Center Management course is no longer available.   
The following elements are now covered in the Center Manager Certification Program (CMCP):  selection and hiring processes, the importance of standard operating procedures, building motivation and morale, problem solving, and core values.

The following elements are now discussed in the 3-day 9-1-1 Center Supervisor Program:  adult learning, dealing with non-compliant personnel, corrective strategies, and remediation and re-education, and creating employee action plans.  








Specific elements  - it is now a part of the Center Training Officer Program (3-day course).

NENA Courses - PSAP Manager's Tool Kit

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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.
Item Name Posted By Date Posted
Achieving Excellence in 9-1-1 Center Management  Link  more ] Administration 12/3/2011
Leadership in the 9-1-1 Center  Link  more ] Administration 12/3/2011
Next Gen Employees for the Next Gen PSAP  Link  more ] Administration 12/3/2011
Filling the Seats in Your PSAP  Link  more ] Administration 12/3/2011