9-1-1 Center Consolidation
Category: Keeping Your PSAP Finely Tuned
Instructor(s): Jim Lake, ENP, 

This course is designed to help PSAP managers and 9-1-1 officials understand the often difficult and demanding process of consolidating multiple PSAPs into a single, unified communications center. Written based on the experiences of private sector professionals and 9-1-1 center managers who have overseen consolidation projects, the class emphasizes the steps necessary to overcoming the doubt, opposition, and obstacles that are common to most consolidation efforts.

Created for those who are leading or participating in a consolidation project, topics of discussion include the reasons for consolidation, assessing existing conditions, determining a consolidated center’s needs, the goals of consolidation, and project planning. This course is strongly recommended for PSAP managers, public safety agency chiefs and administrators, elected officials, and 9-1-1 board members whose agencies and communities may benefit from successful PSAP consolidation.

NENA Courses - Keeping Your PSAP Finely Tuned

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The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.
Item Name Posted By Date Posted
9-1-1 Center Consolidation Link  more ] Administration 3/6/2013
ADA A to Z Link  more ] Administration 12/3/2011
Grant Management for PSAPs Link  more ] Administration 12/3/2011
Liability Issues in the 9-1-1 Center Link  more ] Administration 12/3/2011
PSAP Design Link  more ] Administration 12/3/2011
SOP SOS Link  more ] Administration 12/3/2011
Comm Center Staffing Workshop Link  more ] Administration 12/3/2011