Comm Center Staffing Workshop
Category: Keeping Your PSAP Finely Tuned

Determining appropriate staffing levels for a PSAP can be difficult. Even more challenging than that can be the task of justifying your findings before a personnel or budgeting authority. Without a detailed, formalized system in place that takes into account call volume and other PSAP-specific data, it is almost impossible to calculate your staffing needs and know if your center is adequately staffed at all times.

Designed to instruct attendees on the use of the NENA Communications Center Staffing Tool, this hands-on workshop then has you using the Tool during the workshop to determine your center’s staffing needs at a high-level. You will use a combination of facilitator-provided practice data and your PSAP’s actual data to determine the staffing needs of your center. Upon return to your agency, you will further modify the Tool with your center’s data to provide an accurate staffing assessment.

NENA Courses - Keeping Your PSAP Finely Tuned

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The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.
Item Name Posted By Date Posted
9-1-1 Center Consolidation Link  more ] Administration 3/6/2013
ADA A to Z Link  more ] Administration 12/3/2011
Grant Management for PSAPs Link  more ] Administration 12/3/2011
Liability Issues in the 9-1-1 Center Link  more ] Administration 12/3/2011
PSAP Design Link  more ] Administration 12/3/2011
SOP SOS Link  more ] Administration 12/3/2011
Comm Center Staffing Workshop Link  more ] Administration 12/3/2011