Nancy Banks, ENP, RPL
Nancy Banks is currently the NENA Canadian Regional Director. Nancy recently retired as the Communications Training Supervisor for Peel Regional Police, where she was responsible for the training of Communications staff. She has over 33 years’ in police communications, with experience in bringing in, and training on, new technologies. Nancy has developed and delivered many training programs, and has presented at conferences in Canada and the United States. Through her interest in developing standards for communicator programs, Nancy has been a member of advisory boards, developed curriculum, written course and operational manuals, and taught at community colleges. She is currently the Chair of the Ontario 9-1-1 Advisory Board, a previous member of the NENA Education Advisory Board and a member of the Seneca College Public Safety and Police Studies Program Advisory Committee.
Marc Berryman, ENP
Marc Berryman has a Master’s
Degree in Geographic Information Systems (GIS) and over 16 years’
experience working with both public and private organizations. He has
worked as a GIS consultant for several Fortune 100 companies, and is the former
GIS Engineer for the Greater Harris County 9-1-1 Emergency Network. Marc has
provided instruction on GIS and Next Generation 9-1-1 at numerous national and
regional conferences. He is the author of the 2008 publication
"Addressing Systems; A Training Guide For 9-1-1”. Having over 12
years of 9-1-1 operational experience, Marc is able to bring complex subjects
down to an understandable level with his dynamic and interactive teaching
methods. Marc has been involved with NENA Standards and Information development
for over a decade and serves as a strategic advisor to the NENA Development
Steering Committee. Marc is a Senior Project Manager for Mission Critical
Allyson Burrell, ENP
Allyson is the Deputy Director for the Charleston County Consolidated 9-1-1 Center and has been with the center since its inception in January 2009. During her 19- year career in public safety communications, she worked as a dispatcher for police, fire and medical services as well as supervised and managed the dispatchers in these critical positions. She is a certified Emergency Number Professional, a member of the Police Council of Standards for the International Academies of Emergency Dispatch and is a regional team leader for the Telecommunicator Emergency Response Taskforce (TERT). In addition to the communications-related training that Allyson has received over the years, she earned her Bachelor of Business Administration Degree from Thomas More College in 2001.
Bob Currier, ENP
Currier is a seasoned expert in emergency communications. As part of Intrado’s
Government and External Affairs team, he works closely with PSAPs, state
program offices, and customers on issues related to the deployment of E9-1-1.
Bob has been involved in public safety since 1974, first as an EMT, then as
part of the St. Clair (MI) Fire Department where he served as Assistant Chief.
He went on to further serve the county in the Sheriff’s Department Marine
Division and later as the first Director of Communications and 9-1-1 Project
Director. Bob has also served as the North
Central Region Director of NENA; is a Hall of Fame Member, and continues to serve on key
NENA committees. He has held many positions on the Michigan
Chapter of NENA and APCO Executive Boards. In addition to being a NENA
instructor, he is also a state certified fire training instructor for the St.
Clair County Fire and Emergency Service Training Institute; and an Eagle Scout. Currier and his
wife, Laurie, reside in Marysville, MI
John Ferraro, ENP
John has been involved with public safety communications since 1993 after serving in the United States Coast Guard. He is the Executive Director of the West Suburban Consolidated Dispatch Center in River Forest, Illinois, a consolidated communications center serving four suburbs of nearby Chicago. Before becoming Executive Director, John was the Deputy Director of DuPage Public Safety Communications, and Operations Manager at Northwest Central Dispatch System, both very large consolidated centers in the Chicagoland area. John is a certified EMD-Q and Emergency Telecommunicator (ETC) Instructor with Priority Dispatch Corp/IAED, and has enjoyed presenting at national and state conferences including NENA and Navigator. John’s passions are customer service and quality assurance, and he has been a certified Emergency Number Professional (ENP) since 2008. He teaches basic Telecommunicator courses at Harper College in Palatine, Illinois, and is a member of the NENA Education Advisory Board.
John Kelly, ENP
John H. Kelly is a shareholder in the law firm of Ottosen Trevarthen Britz Kelly & Cooper, Ltd. He focuses his practice on employment issues and regularly advises police chiefs, fire chiefs, and 9-1-1 center directors on the intricacies of personnel law. He represents 9-1-1 centers throughout Illinois, serves as defense counsel for a major insurer of 9-1-1 agencies, and is the attorney for the Illinois Chapter of NENA. John has represented and advised 9-1-1 centers in all aspects of their existence, including state regulations, corporate organizations, personnel policies and practices, and liability issues. In addition, he has taught 9-1-1 law in Illinois and Texas, served as a suburban police officer for 10 years, and is a member of the NENA Education Advisory Board. John is a graduate of the John Marshall Law School and Northwestern University.
Jim Lake, ENP
Jim Lake is the Director of the Charleston County
Consolidated 9-1-1 Center, in Charleston County, South Carolina, USA. Managing a staff of 155 Telecommunicators, supervisors,
technical and support personnel, Jim has experience in all matters of public
safety communications including consolidation, leadership, management,
operations, technology and human resources.
Jim’s career in public safety began in 1979 as a law enforcement officer. Having also served his community as a
volunteer Firefighter/EMT, Jim has spent the last 20+ years working in the PSAP
environment as a telecommunicator, instructor, supervisor, manager, director
Brian is the
Executive Director at DuPage Public Safety Communications (DU-COMM).
DU-COMM is a large consolidated 9-1-1 center in DuPage County, Illinois,
serving thirty-nine (39) police and fire agencies and over 800,000
his career as a 9-1-1 Telecommunicator in Hazel Crest, IL, and has over 17
years of experience in public safety communications. Before joining
DU-COMM he served as the Executive Director of CenCom E9-1-1 in Round Lake
Brian is a certified Emergency Number
Professional (ENP), and a member of the NENA and APCO. He is the State
Coordinator and Vice President of IL-TERT (Telecommunicator Emergency Response
Taskforce) and instructs its members in Field Communications. Brian is a
member of the NENA Education Advisory Board and a certified Instructor for the
Illinois Law Enforcement and Training Standards Board (ILETSB), and regularly
presents on public safety communications operations, and management.
Christy Williams, ENP
Christy Williams currently serves as the 9-1-1 program manager for the North Central Texas Council of Governments (NCTCOG), the administrative agency for 9-1-1 in fourteen counties. NCTCOG serves 42 PSAPs in an area surrounding Dallas/Ft. Worth. Previously, Christy has held the positions of operation/communications specialist and public education/training coordinator with NCTCOG and public education intern and coordinator at Tarrant County 9-1-1 District. She has developed multiple programs and campaigns, written articles, courses, and training material, and presented at numerous conferences. Christy was the founding president of the 9-1-1 Public Educators of Texas, has held positions on the Texas Chapter of NENA Board, and is a former member of the NENA Education Advisory Board and currently is the 1st Vice President of NENA.
Ty Wooten, ENP
Ty Wooten is the
Education Director for NENA. He oversees the
development of NENA’s educational offering and works with the standards
development groups that produce standards used throughout the 9-1-1 industry.
Before joining NENA, Ty was the President of Public Safety Consulting &
Management, and previously served as director of both the Indianapolis
International Airport Emergency Communications Center and the Hancock County
(IN) Emergency Operations Center. Ty started his public safety career as
a dispatcher/jail officer in 1994 and holding positions in law enforcement, as
a firefighter, EMT and hostage negotiator. He holds instructor certifications
from the Center for Domestic Preparedness, The National Association of State
Fire Marshalls and the Florida State Fire Academy.