The 9-1-1 Puzzle: Putting All the Pieces Together
Category: Learning the Ropes
Instructor(s): Craig Whittington, ENP

Whether your community is in the early stages of implementing 9-1-1, or you are new to the PSAP, the telecommunications industry, or any level of government, this course will introduce you to the core elements of the 9-1-1 system and help you understand the critical issues facing public safety today. Attendees will learn about the external systems and technologies that carry a call for help to the 9-1-1 center, as well as internal mechanisms within the PSAP that contain, deliver, and display critical caller information to the telecommunicator.

The class covers essential PSAP and public safety communications topics and connects them, helping participants understand the 9-1-1 system and its many challenges. By applying a "common sense” approach to the world of emergency communications, students will gain a fundamental knowledge of the diverse technological and operational aspects of the 9-1-1 system.

NENA Courses - Learning the Ropes

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New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start.

Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
Item Name Posted By Date Posted
Life Skills for Telecommunicators Link  more ] Administration 12/3/2011
Understanding GIS for the PSAP Link  more ] Administration 12/3/2011
Intro to Converging 9-1-1 Technologies Link  more ] Administration 12/3/2011
The 9-1-1 Puzzle: Putting All the Pieces Together Link  more ] Administration 12/3/2011

NENA Courses - PSAP Manager's Tool Kit

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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.
Item Name Posted By Date Posted
Achieving Excellence in 9-1-1 Center Management  Link  more ] Administration 12/3/2011
Leadership in the 9-1-1 Center  Link  more ] Administration 12/3/2011
Next Gen Employees for the Next Gen PSAP  Link  more ] Administration 12/3/2011
Filling the Seats in Your PSAP  Link  more ] Administration 12/3/2011