Understanding GIS for the PSAP
 Learning the Ropes

GIS (Geographic Information Systems) plays a major role in today’s PSAP and will become increasingly important as we move towards a Next Generation 9-1-1 system. This course will demonstrate, in easy-to-understand language, what GIS is and why it is needed. Attendees will learn how to acquire, maintain, correct, and integrate GIS data, while exploring issues such as call routing, address verification, funding, data development, MSAGs, and call taker map displays.

In an interactive and entertaining environment, those who are new to GIS will gain an understanding of how they can meet accuracy requirements and other GIS data needs to ensure that their system is equipped to handle the data delivered by today’s wireline, wireless, and VoIP calls while preparing for NG9-1-1. While no prior GIS experience is required to attend this course, a basic understanding of 9-1-1 terms and processes is beneficial.

NENA Courses - Learning the Ropes

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New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start.

Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
Item Name Posted By Date Posted
Life Skills for Telecommunicators Link  more ] Administration 12/3/2011
Understanding GIS for the PSAP Link  more ] Administration 12/3/2011
Intro to Converging 9-1-1 Technologies Link  more ] Administration 12/3/2011
The 9-1-1 Puzzle: Putting All the Pieces Together Link  more ] Administration 12/3/2011