Intro to Converging 9-1-1 Technologies
Category:  Learning the Ropes
Instructor(s): Keith Lee, ENP, Christy Williams, ENP, Eric Parry, ENP

It started with simply dialing "9-1-1” from a landline phone. Then, in the blink of an eye, it evolved into Enhanced 9-1-1, Wireless E9-1-1, VoIP, MLTS, Skype, NG9-1-1, and countless other public safety and telecommunications services, devices, and systems – each with their own unique benefits and challenges that affect PSAP operations. This course is designed to prepare new emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us.

As the boundaries of what the 9-1-1 system is capable of expand outward, it is important that public safety professionals understand how this impacts the communications center. Attendees will learn about the new and emerging consumer, telecommunications industry, and public safety technologies that converge under the PSAP roof and will explore what they are, how they work, and the effect they have (or will have) on communications center operations now and in the future.

NENA Courses - Learning the Ropes

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New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start.

Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
Item Name Posted By Date Posted
Life Skills for Telecommunicators Link  more ] Administration 12/3/2011
Understanding GIS for the PSAP Link  more ] Administration 12/3/2011
Intro to Converging 9-1-1 Technologies Link  more ] Administration 12/3/2011
The 9-1-1 Puzzle: Putting All the Pieces Together Link  more ] Administration 12/3/2011