Sunday, October 5
| 8:30AM – 4:30PM
One of the
most consistent issues experienced in 9-1-1 centers is our ability, or lack
thereof, to communicate among ourselves.
Join us as we explore key elements for enhancing your communication
skills, both personally and professionally.
This course provides you with tools for identifying how both verbal and
nonverbal communication impact the overall wellbeing of your 9-1-1 center. Each participant will leave class with a
strategic plan for improved communication that will ultimately increase the
potential for a harmonious work environment.
NG9-1-1 software and databases are controlled in fundamentally new ways
from E9-1-1 and present exciting new opportunities and challenges. This course
is geared toward the operational perspective and is designed for managers,
supervisors, and administrators. It introduces attendees to the world of NG9-1-1
systems, software, databases, and the data contained therein. Starting with the
basics, participants will gain a foundational understanding of the roles each
of the many databases play, how they work together, and their basic data
requirements. Understanding the roles and capabilities of these different
databases in NG9-1-1 will allow agencies to make informed decisions and develop
the necessary policies and requirements as they move toward NG9-1-1.
NENA Committee Open House & First Timer
Sunday, October 5
| 4:30PM – 5:30PM
NDC newcomers and
vets alike should plan to attend this informal yet informative session
featuring need-to-know 9-1-1 basics, a tutorial on NENA committees and the development
process, and an overview of the NDC program and session output goals.
Sunday, October 5 | 6:00PM - 7:00PM
Join your colleagues for drinks and light appetizers before the NDC kicks into high gear on Monday morning! This low-key affair is a great opportunity to meet up with old friends and make a few new ones.