Sunday, October 4 |
8:30AM – 5:00PM
Quality Assurance: A Roadmap to Achieving QA/QI in
To date, quality assurance has largely been considered part of the call
taking process. So what about dispatch or any processes beyond call taking?
This class closes the loop on PSAP best practices by applying QA strategies and
principles to the dispatch parts of a call. NENA’s hands-on approach gets
attendees completely engaged in the methods and practices intended to create
agency policies and a dispatch QA template. Utilizing sample recordings and CAD
printouts, participants will examine the QA review process, measurement and
evaluation tools, supervisor-to-telecommunicator feedback scenarios, and
related legal issues.
Databases in NG91-1
NG9-1-1 software and databases are controlled in fundamentally new ways
from E9-1-1 and present exciting new opportunities and challenges. This course
is geared toward the operational perspective and is designed for managers,
supervisors, and administrators. It introduces attendees to the world of
NG9-1-1 systems, software, databases, and the data contained therein. Starting
with the basics, participants will gain a foundational understanding of the
roles each of the many databases play, how they work together, and their basic
data requirements. Understanding the roles and capabilities of these different
databases in NG9-1-1 will allow agencies to make informed decisions and develop
the necessary policies and requirements as they move toward NG9-1-1.