NENA 2012 Future Proofing for Public Safety Symposium
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Included in every NENA 2012 registration!

Tuesday, June 12 & Wednesday, June 13 

The telecommunications revolution has shown us all how quickly technology can advance. 9-1-1 and public safety agencies no longer have the luxury of taking a wait-and-see approach to new devices and services; instead, public safety must understand technology’s impact on 9-1-1 and engage in proactive planning in an effort to deal with an ever-changing playing field.

Learn about the latest in communications and what you can do to make sure your 9-1-1 system is prepared by attending the Future Proofing for Public Safety Symposium, included in every NENA 2012 registration!

Kicking off on Tuesday with a two-part general session and continuing with 15-hours of Education & Training Sessions through Wednesday, the Symposium features technologists, government leaders, and communications and 9-1-1 experts discussing advances in both personal and emergency communications, the inevitable impact they will have on the 9-1-1 system, the standards work necessary to facilitate implementation and interoperability, and the real-world measures 9-1-1 Authorities and PSAPs can take to mitigate any potential negative impacts.

General Session: Future Proofing 9-1-1 for the Broadband Era
Tuesday, June 12 | 8:00AM – 10:00AM
Part I: Why Is Future Proofing Important?
Communications technologies, location capabilities, data-driven decision making, advanced alarms and sensor devices, and mobile apps will majorly impact the 9-1-1 enterprise in the coming years. In part one of this session, leading telecommunications industry representatives discuss the technologies and processes that will shake up our profession and profoundly change day-to-day operations and system design alike.

Part II: Responding to a Changing Landscape
The second-half of this session features 9-1-1 experts from the public and private sectors discussing advances in both personal and emergency communications, the inevitable impact they will have on the 9-1-1 system, the work necessary to facilitate implementation and interoperability, and the real-world measures that can be taken to ensure that telecommunicators, call centers, and 9-1-1 systems are ready for the future.

Future Proofing Breakout Sessions


10:00AM – 11:00AM

Broadband 101
Presented in Partnership with USTelecom
Tom Soroka – USTelecom
Designed for anyone without a technical background, this two-hour seminar explains how voice, data, and, video traverse today’s IP networks. Using layman’s terms and a minimum of acronyms, this can’t-miss session provides easy to understand broadband definitions, a brief history of networks, and illustrates how the Internet is made of millions of connections. Leave with a better understanding of how fiber optic, DSL, CATV, and wireless networks carry broadband services, including 9-1-1 calls and texts, plus technologies like cloud computing.

Vehicle Telematics & Crash Data
George Bahouth – BMW; Cathy McCormick – OnStar
For several months, actual crash data, including injury severity formulas related to automobile accidents, has been subject to trials to help determine value and importance. This session focuses on what is being learned and how it can improve 9-1-1 and first responder services going forward.

Enabling Information Rich Location Accuracy & Positioning
Michael Amarosa – TruePosition; Chris Gates – NextNav, LLC; Patrick Donovan – FCC Public Safety & Homeland Security Bureau
Advances in location technology are improving accuracy and making possible new capabilities like reliable altitude measurement and deep-indoor positioning. As mobile telecommunications increasingly predominate, preparing PSAP systems and operational protocols to receive and handle new forms of location information will be critically important. This session highlights the new location technologies on which we may soon rely.

1:30PM – 2:30PM

Broadband 101
Continued from the previous hour.

The Path Forward for Personal Vehicles
Cathy McCormick – OnStar; David Hatton – Ford Motor Company
The electronic evolution within personal vehicles continues to accelerate. More makes will enable connections to 9-1-1 later this year, while those that are already able to interface with emergency services will continue to evolve. This session includes industry predictions and observations on the path forward, as more vehicle and personal data is delivered as part of vehicles’ 9-1-1 connection.

Enabling Information Rich Location Accuracy & Positioning

Continued from the previous hour.

4:00PM – 5:00PM 

NG9-1-1 Services in Hosted or Private Cloud Environments
Mark Fletcher, ENP – Avaya; Jeff Wittek – Cassidian; Ashish Patel – Intrado
9-1-1 CPE, CAD, MIS, and more can be located in regional public safety networks for use by multiple users. In today’s IT world, a variety of services and other related aspects of comput¬ing are provided from a cloud environment, allowing aggregated computing power to minimize the local burden on hardware. See what the possibilities, benefits, and impacts of hosted and private cloud services are on NG9-1-1 users and managers in this informa¬tion packed session. 

Personal Medical Telematics & Applications
Todd Piett, ENP – Rave Mobile Safety; Mark Grady, ENP – Indigital; April Heinze, ENP – Eaton County (MI) Central Dispatch; Dr. Adel Al-Marshad – West Wireless Health Institute
An increasing number of 9-1-1 centers are beginning to receive personal medical history-type data, while personal medical telematics (live data) are beginning to appear in the marketplace. As this occurs, the need to more fully integrate all of this data into 9-1-1 increases. This session discusses what is out there now, what will be available in the near future, and how 9-1-1 centers and emergency responders will access, share, and ultimately benefit from this information.


1:30PM – 2:30PM

The Role of Analytics in Improving 9-1-1
Brian Fontes – NENA; Ryan Dulin – California 9-1-1 Emergency Communications Division
From routing data to call durations and answering times, 9-1-1 systems generate an enormous amount of raw data. Much of that data, however, is neither time-synchronized nor represented in a human-friendly format. Advances in management information systems and deep analytics will soon make more of this data easily digestible and visually compelling. This session explores the evolving role of data in 9-1-1 management, and how rich informatics and analytics will soon transform the 9-1-1 enterprise.

Evolving Regulations for 21st Century Emergency Communications
Trey Forgety – NENA; Patrick Donovan – FCC Public Safety & Homeland Security Bureau;Daryl Branson, ENP, MPA – Colorado 9-1-1 Resource Center
As the Public Switched Telephone Network (PSTN) approaches its end-of-life, regulations designed for a telephone-centric world must be revised to reflect the primacy of IP-based communications, and to anticipate the emergency services needs of the public for the next 50 years. This session explores regulatory changes already in progress, and examines the need for additional work to modernize state and federal rules for an NG9-1-1 future.

2:45PM – 3:45PM 

Data & Network Security in an Interconnected Environment
Bret Brasso – McAfee, Inc.; Kevin McGeary – L.R. Kimball
While NG-technology enables significantly enhanced capabilities to mission-critical systems such as radio, connectivity networks, and applications, it also adds potential vulnerabilities from exposure to viruses, malware, hackers, and unintentional misuse. NG9-1-1 and other public safety communications networks and infrastructure must be secured and protected. This session explores the world of cyber-threats and provides information on how to protect 9-1-1 systems from them.

The New Economics of Public Safety
Brian Fontes – NENA; Jim Quackenbush – Thurston (WA) 9-1-1 Communications; Darrin Reilly – TriTech Software Systems; Mike McGrady - MCM Consulting Group
Tightening public budgets and increasing calls for evidence-based decision-making are driving rapid changes in public safety. As the need to economize becomes greater, public safety agencies must look for the systems, structures, and information that will enable smart decisions and optimal outcomes. This session examines how changing economics are driving decisions on staffing, consolidation, and equipment purchasing, and how new tools will enable better decision making and lower costs.

Smartphone App Developers & 9-1-1 Service
April Heinze, ENP – Eaton County (MI) Central Dispatch; Greg Rhode – FRESS; Dr. Gordon Jones – Guardian Watch
Smartphone apps related to 9-1-1 and emergency service continue to appear on the market at an ever-increasing rate. This session includes information on some that are being offered now, as well as ones that will be available in very near future. Presenters will also discuss steps being taken within NENA and APCO to address smartphone app issues on a broader scale, rather than just on an app-by-app basis.

4:00PM – 5:00PM 

Future Proofing & the Importance of NG9-1-1
Brian Fontes – NENA; Roger Hixson, ENP – NENA; David Jones, ENP – Mission Critical Partners; David Tucker – State of Vermont Enhanced 9-1-1 Board
9-1-1 needs to go proactive! NG9-1-1 enables public safety to get ahead of the telecommunications technology curve rather than react to it. Since services used for emergency calling are evolving rapidly, NG9-1-1 design must be future proofing oriented. In addition, there is a growing need for improved communications across PSAP, county, regional, and state boundaries. This session discusses how NG9-1-1 serves as an essential core component to support emergency communications needs of today, tomorrow, and beyond.