NENA 2012 Super Session
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Part I - Crossing the Generational Divide:Unlocking the Power of Generations™ for Your Strategic Advantage
Wednesday, June 13 | 9:00AM – 10:30AM

For the first time in world history, four distinctly different generations are working side by side. Each of these four generations (Matures, Baby Boomers, Generation X, and Gen Y) is guided by a different set of values, beliefs, and expectations. InCrossing the Generational Divide, Preston Swincher of The Center for Generational Kinetics entertainingly reveals each generation’s preferences and priorities to highlight what they bring to the workforce — and how to build on their common ground.

Preston then shares The Center’s frontline-tested process that participants can immediately rely on to lead a culture of cross-generation communication, innovation, engagement, teamwork, and performance. Filled with surprising statistics, step-by-step strategies, and laugh-out-loud stories, attendees leave this presentation prepared to make their multi-generational workforce a competitive advantage.

About Preston
Preston Swincher graduated with honors from Texas Christian University with a BBA in Entrepreneurial Management. A Content Facilitator at The Center for Generational Kinetics, he is the author of the popular What the Gen!? blog, and studies how to make the most of every generation in today‘s marketplace and workplace. He has been featured on multiple media outlets, including on CNN (with his mom!). An accomplished speaker, Preston has headlined events for audiences as large as 1,800 across the nation.

Part II - Enabling Smarter Response: The Big Picture of 9-1-1 Coming Soon to Your Screen
Wednesday, June 13 | 10:30AM – 12:00PM

What if you could see real-time graphical views that give you early warnings of calling patterns and developing emergency situations? Wouldn’t it be helpful if you could see the effects of disasters as they develop and use that info to adjust 9-1-1 call routing quickly? What if you could see a map with up-to-the-minute details about where wireless 9-1-1 calls are going, and receive detailed data about towers and faces and unnecessary transfers, enabling you to identify where carrier routing tables need to be changed?

All this and more is possible in the new world of 9-1-1 data. This session will show you how electronically aggregated 9-1-1 calls and related statistics are changing how states think about 9-1-1, and how call information can be collected and analyzed to enable more effective and efficient 9-1-1 systems.