Tuesday, January 16
10:15AM - 11:00AM
The NENA Development Process: How It Works for You!
Attendees will: Leave this session better positioned to hit the ground running and make significant contributions during the conference.
Before you go: See what’s already available at nena.org/standards.
How does an idea become an industry-defining standard? What are the ways that you can lend your knowledge and expertise to the process? Attend to gain an understanding of how NENA develops standards, what documents are currently in development (or will be soon), and how to get involved in NENA’s committee work at SBP and all year long.
10:15AM – 12:00PM
Gathering, Moving & Sharing Data in the NG9-1-1 Environment
Attendees will: Review and discuss work underway to establish a common understanding of EIDDs and the IDX.
Before You Go: Familiarize yourself with the acronyms used in the session description.
Managing and transporting the data that is part of NG9-1-1 is the purpose of the Emergency Incident Data Document (EIDD) and the focus of this session. Participants will discuss the role of the EIDD in NG9-1-1, how Incident Data Exchanges (IDX) work, and what steps NENA is taking to provide additional information on these topics.
11:15AM - 12:00PM
Attendees will: Gain an understanding of basic cybersecurity concepts and learn measures that can enhance network and system cyber-hygiene.
Before you go: Review (and bring a copy of) your agency’s network design and cybersecurity policy.
Ransomware. TDoS. DDoS. SWATting. Spoofing. Malware. Phishing. These terms are becoming all too familiar for 9-1-1 professionals. During this session, you’ll learn how 9-1-1 systems and centers can best prepare for and withstand cyberattacks, as well as how the move to NG9-1-1 enables increased and improved security.
1:15PM - 2:30PM
Mapping the Future of NG9-1-1: The NEAD & GIS
Attendees will: Review and discuss technical and operational issues related to the management of GIS data, and how it interacts with the NEAD and relevant functional elements and systems.
Before you go: Review the Roadmap for Improving E911 Location Accuracy (nena.org/roadmap).
During this session, we’ll examine how GIS, and databases like the National Emergency Address Database (NEAD), call routing and validation functions, and myriad other elements come together to deliver and display location information at the NG9-1-1 PSAP console. We’ll also discuss data maintenance and provisioning workflows and discrepancy resolution to ensure you have effective mapping and geographic information.
Attendees will: Learn what NG9-1-1 is and isn’t, where we are in the transition, and what’s coming next.
Before you go: Review the NG PSAP requirements document (nena.org/ng-psap-reqs) and other baseline NG-related materials (nena.org/ng).
What does NG9-1-1 mean? Why do we need it? How is it different than E9-1-1? How is it the same? This session answers these questions and more, and provides you with tools and resources that will empower you to be a change agent for making nationwide NG9-1-1 a reality.
2:45PM - 4:00PM
NG9-1-1 Call Routing: The Policy Routing Function & Beyond
Attendees will: Participate in identifying issues for NENA to address related to policy definition, management, and application across NG9-1-1 functional elements.
Before you go: Review documents related to policy routing found at nena.org/standards.
NG early adopters should come prepared to discuss their policy routing.
The Policy Routing Function (PRF) manages call routing policy in the i3 NG9-1-1 architecture. However, other functional elements - like the Emergency Call Routing Function (ECRF) – can define, manage, and apply their own policies to affect call routing. This session explores how policy rules can be defined and how rules from different sources may impact one another. Participants will discuss active real-world policy routing examples and identify topics for further development.
What’s Next for Text?
Attendees will: Provide input needed to update text-to-9-1-1 operations-focused documents.
Before you go: Review documents available at nena.org/text-resources. Text early adopters should come prepared to discuss their experiences.
It’s been five years since text-to-9-1-1 implementations first began, yet 85% of PSAPs still haven’t deployed! This session examines lessons learned from early adopters, and from there jumps off into discussion of NG’s enhanced text capabilities and the resources needed to bolster current interim SMS text-to-9-1-1 adoption and implement more advanced long-term solutions.
4:15PM - 5:30PM
Call Routing & Location Validation: Onward & Upward
Attendees will: Identify a set of issues and tasks that may be undertaken within NENA working groups, or the IETF, to address future ECRF and LVF needs. Identify a prioritized set of work items for the ECRF/LVF Provisioning WG's v2 document update.
Before You Go: Review NENA’s i3 and ECRF/LVF standards (nena.org/i3 | nena.org/ecrf-lvf) and IETF’s Location-to-Service Translation Protocol standard (nena.org/ietf-lost).
Advances in location technologies will allow NG9-1-1 to locate and route calls in three dimensions. This session will discuss updates to version 2 of NENA-STA-005 and the tasks NENA will undertake, with an eye towards assessing the importance and priority of each.
The NG9-1-1 PSAP: A Bridge Between Citizen & Responder Data
Attendees will: Get an eye-opening view of the PSAP’s role in the flow of data in NG9-1-1 and provide input on upcoming NG-PSAP documents.
Before you go: Review the NG PSAP requirements document (nena.org/ng-psap-reqs).
In NG9-1-1, the PSAP serves as the data-exchange mechanism between emergency callers and field responders. As such, it must interoperate seamlessly with devices and services on both sides. In this session, you’ll discuss how these interfaces work and provide input on how NG data-flow and data–sharing capabilities can be improved and made more useful to PSAP personnel.
Wednesday, January 17
8:00AM - 10:00AM
Completing NG9-1-1 i3 Standard Updates
Attendees will: Finalize i3 v3 draft and address any known comments.
Before you go: Review NENA’s i3 standard (nena.org/i3).
The NG9-1-1 Core Services Architecture standard (aka i3) v3 draft resolves several issues identified since the publication of v2 in 2016, and helps strengthen the foundation for Next Generation 9-1-1 systems. As the document nears completion, participants will be briefed on the standard and v3 updates, and will provide feedback on the current draft before it is submitted for public review.
NG9-1-1 Operational Impacts On the PSAP
Attendees will: Discuss NG9-1-1’s impact on the PSAP and identify information and resources needed to ensure successful NG9-1-1 implementation at the PSAP level.
Before you go: Review baseline NG-related materials (nena.org/ng).
NG9-1-1 promises significant changes for everyone in the PSAP. Just for a start, there will be new information displays and new ways of monitoring and analyzing events. This session dives into what the PSAP of tomorrow looks like, overviews PSAP-specific NG documents, and allows participants to share ideas for new standards that will empower PSAP personnel before, during, and after the transition to NG9-1-1.
10:15AM - 12:00PM
Getting Your GIS Data Ready for NG9-1-1
Attendees will: Review and discuss the role of GIS in NG9-1-1 and identify issues that can be resolved by creating (or updating) standards.
Before you go: Review GIS-related documents at nena.org/standards.
One of the most important steps in the NG9-1-1 transition is ensuring that your GIS data is ready for a starring role in call routing (and more)! Participants will discuss what’s available (like the NG9-1-1 GIS Data Model Standard) – as well as what is needed – to facilitate GIS data transition and synchronization, ensure quality from day one, and provide for ongoing maintenance.
The Future for 9-1-1 Professionals
Attendees will: Identify resources needed to prepare current and future 9-1-1 professionals to meet the challenges associated with NG9-1-1.
Before you go: Think about what skills 9-1-1 professionals will need to handle new and evolving responsibilities and technologies in an NG9-1-1 environment.
What does it mean to work in an NG9-1-1 PSAP? What guidelines, resources, and training materials are needed to operationalize all that NG’s technology offers? Participants will discuss existing, in-development, and needed standards for PSAP operations and telecommunicator work conditions, and then consider the evolution of those standards and how they translate into an NG world and provide effective guidance to those who will answer, process, and dispatch incidents in the NG9-1-1 PSAP.
1:15PM - 2:15PM
Advances In Location Accuracy: An Update
Attendees will: Hear about how regulatory, technical, and operations efforts are converging to improve location accuracy.
Before you go: Review the FCC Fourth Report and Order (nena.org/fcc-fourth) and the NENA PSAP Bulletin on Wireless 9-1-1 Calls (nena.org/wireless-bulletin).
With nearly 80% of 9-1-1 calls coming from mobile devices, quickly and accurately locating callers has never been more important – or, for many, more challenging. Participants will discuss today’s location landscape, what’s on the horizon for location technology and standards, and what resources and techniques are available to call takers right now to get a better, faster fix on caller location.
Enhancing Notification Capabilities In NG9-1-1
Attendees will: Provide input on how notification processes can be enhanced and expanded in NG9-1-1.
Before you go: Consider other entities and industries where notifications would be of value.
NENA has current and in-development standards for notifications of specific emergency-types, including rail, pipeline, Coast Guard, and military. These notifications have the potential to evolve dramatically in the NG9-1-1 environment, as more and more non-traditional entities and systems are linked to the PSAP. After reviewing where we’ve been, participants will chart the future of notifications and provide insights that will guide NENA efforts on this topic.
2:30PM - 3:15PM
The Evolution of Class of Service In NG9-1-1
Attendees will: Review recent changes to Classes of Service (CoS) contained within the Data Exchange Formats standard, and discuss the use of related information in NG9-1-1.
Before you go: Review current classes of service and related documents at nena.org/dataformats.
The Class of Service concept and its benefits change in the NG9-1-1 environment. NENA has utilized a two-pronged approach in its CoS development work by updating and clarifying CoS to reflect current and near-term changes in the service provisioning environment and by adapting those concepts and benefits into NG9-1-1 operations. The session overviews current CoS objectives and work; participants will discuss how NG9-1-1 PSAPs can best utilize CoS-related information.
Improving Accessibility Through NG9-1-1
Attendees will: Examine the accessibility benefits inherent in NG9-1-1.
Before you go: Consider what populations would benefit from NG9-1-1 and what can be done to meet their needs.
NG9-1-1 increases the ways in which the public can interact with 9-1-1. This will be a welcome – and overdue – change for those who rely on communications methods other than traditional voice service. This session highlights those accessibility enhancements and explains the work required to ensure that the public and PSAPs are able to take full advantage of these new communications methods and features.
3:30PM - 5:30PM
When the Caller Isn’t Human: The Internet of Things, Apps, & NG9-1-1
Attendees will: Provide input for NENA documents that will assist the 9-1-1 community in understanding the role that applications and Internet of Things (IoT) devices may play in the future of public safety.
Before you go: Consider the potential benefits and pitfalls of smart devices, apps, and our connected world, as they relate to 9-1-1.
From pacemakers to tea kettles, from watches to cars, and from homes to cities, basically everything is connected and capable of sending and receiving data. How will all this stuff work with 9-1-1? Will it be a revelation or a nightmare? The decision is ours! Participants will learn about NENA’s work to date and be involved in shaping the direction the 9-1-1 community takes in tackling this vital and complicated issue.
Getting to NG9-1-1: What Stakeholders & Managers Need to Know
Attendees will: Discuss and define what managers and stakeholders need to know as they transition to the NG9-1-1 environment.
Before you go: Consider what information can be provided to managers to assist them in the NG9-1-1 transition.
Well informed decision making, planning, and coordination are essential to any successful NG9-1-1 implementation. This session uses the NG9-1-1 Guide for Managers as a starting point to help participants identify topics where information is still lacking and additional resources are necessary. Further discussion will focus on developing strategies to share resources and improve overall awareness and knowledge of NG9-1-1.
7:00PM - 8:30PM
The Role of NG9-1-1 In Disasters: An Evening Roundtable
Attendees will: Examine recent large-scale disasters and discuss how 9-1-1 and emergency response could have benefitted from NG9-1-1 capabilities.
Before you go: Review your agency’s disaster/contingency plan(s).
Large-scale emergencies, whether caused by nature or man, seem to be increasing in frequency and impact, stretching communications networks and emergency response systems past their breaking points. What can be done? This panel discussion and Q&A will feature an examination of recent case studies and seek to answer the question: Is it possible for 9-1-1 to always work no matter what and how will the future 9-1-1 environment improve our ability to manage these events.
Thursday, January 18
8:00AM - 10:00AM
The Impact of Smart Cities Initiatives on NG9-1-1 & Public Safety
Attendees will: Identify the ways in which 9-1-1 can utilize new technologies, sensors, and analytics to improve public safety within a Smart City framework.
Before you go: Check out the Smart Cities website (smartcitiescouncil.com).
Smart Cities are where Information and Communication Technology (ICT) and the Internet of Things (IoT) come together to monitor and manage a city or municipality’s assets and environment. How does this benefit public safety and where does NG9-1-1 fit in? Discussion will focus on addressing concerns around standards, interoperability, reliability, and security and participants will kick off initial development work designed to marry NG9-1-1 needs to Smart City plans.
The Human Resources Challenges of 9-1-1 Today & Tomorrow
Attendees will: Discuss the existing staffing challenges of PSAPs today and tomorrow and develop strategies to address this critical challenge.
Before You Go: Think about what topics are essential to recruiting and educating the next generation of 9-1-1 professionals.
In an effort to bring qualified and interested candidates into the PSAP and ensure that new entrants into the profession have the training and knowledge they need to succeed, NENA is working on a model 9-1-1 education program for high school, vocational, and, college students. Attendees will learn about the work done to date and provide input on the syllabus and course content as well as offer recommendations on additional efforts that can help address human resources challenges of today and tomorrow.
10:15AM - 11:45AM
NG9-1-1 & National Public Safety Broadband Network
Attendees will: Identify and clarify how NG9-1-1 and the Public Safety Broadband Network will interact as well as how the NG PSAP will integrate and leverage these systems.
Before You Go: Understand basic capabilities of NG9-1-1 and the planned organization and structure of the Public Safety Broadband Network.
The Public Safety Broadband Network (often referred to as “FirstNet”) will revolutionize how responders interact with their agencies. Learn about the kinds of applications, services, and data exchanges that will be supported by FirstNet and similar efforts, and provide input on standardized interoperability between responder devices and applications, and the devices and applications used by the PSAP.
Social Media, Disasters, & 9-1-1
Attendees will: Discuss the challenges associated with the use of social media as a method for the public to contact 9-1-1 and/or field responders.
Before you go: Consider the challenges associated with this issue and come ready to discuss!
Recent events have highlighted the challenge for the Public Safety Community to integrate information from Social Media, especially during large scale disasters. This is a technical and operational challenge that will require vendors, stakeholders, and 9-1-1 managers to collaborate on solutions to ensure that the system is not overwhelmed and the public is able to get help when they need it most.
1:45PM - 3:00PM
Getting to the Next Generation: A Roadmap to NG9-1-1
Attendees will: Define the path from E9-1-1 to NG9-1-1 and why it is imperative that we get there.
Before you go: Consider the factors involved in a coast-to-coast NG9-1-1 deployment.
For many members of the 9-1-1 community, the concept of NG9-1-1 remains confounding or even intimidating. Join in this discussion about how to get from today’s environment to a fully NG9-1-1 system of systems. Participants will discuss developing a transition plan, funding and governance, creating a buy-in culture, developing and evaluating RFPs, project management, and more.