SOP Development: Refining & Enhancing Your 9-1-1 Center
Category: Keeping Your PSAP Finely Tuned
Instructor(s): Louisa King, ENP, Leslie Whitham, ENP

Where do you start when it comes to developing a procedure manual? Should you develop a policy, procedure, or guideline manual? What is the difference? How do you develop a consolidated communications center manual from scratch or from several existing manuals? This one-day "hands-on” course is divided into two sessions designed to answer these questions and provide guidance in this difficult and time-consuming task.

The morning session of lecture and exercises examines the difference between policies, procedures, and guidelines while reviewing accreditation, standards, and best practices that drive your particular agency’s needs. Students will learn a seven-step process in procedure manual development and then learn the process for maintaining those manuals. The afternoon session provides for hands-on procedure development and critique. Students are encouraged to bring whatever procedures or procedure manuals on which they are currently working. Workgroups will be set up and time will be spent actually writing procedures and receiving feedback from the instructors, as well as peers. Students will not only take away the knowledge, experience, and feedback from the instructors, but will be given tools and sample manuals to increase their opportunity for success.

NENA Courses - Keeping Your PSAP Finely Tuned

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The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.
Item Name Posted By Date Posted
9-1-1 Center Consolidation Link  more ] Administration 3/6/2013
ADA A to Z Link  more ] Administration 12/3/2011
Grant Management for PSAPs Link  more ] Administration 12/3/2011
Liability Issues in the 9-1-1 Center Link  more ] Administration 12/3/2011
PSAP Design Link  more ] Administration 12/3/2011
SOP SOS Link  more ] Administration 12/3/2011
Comm Center Staffing Workshop Link  more ] Administration 12/3/2011