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Friday, September 7, 2012  
Posted by: Delaine Arnold
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Social Networking in 9-1-1 PSAPs Information Document, NENA-INF-001, August 8, 2012, has been NENA Board approved and posted to the NENA website.

The abundant availability of Internet access and increasing development of websites and smart phone applications available to the public that allow individuals to quickly communicate information about themselves in a digital world has transformed how society communicates.  These technologies, defined as part of Web 2.0 (includes Twitter, Facebook and other social networking sites and widgets), have created methods of communicating that are quickly becoming a primary method of communicating between individuals, especially in specific demographics such as teenagers. Social networking is quickly becoming the predominant method of keeping individuals informed about a variety of current events on both a personal level as well as events in global community.  The popularity of social networking applications has been facilitated by the offering of numerous free or low-cost applications and the mobility provided to consumers through smart phones.  This has created a phenomenon where the public may be made aware of a public safety incident prior to the first 9-1-1 call being received at the PSAP to report the emergency.