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NENA Releases New Documents on Stress, Suicide Prevention, Devices & Sensors, and NG Policy Routing

Thursday, August 8, 2013   (0 Comments)
Posted by: Chris Nussman
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NENA Releases 9-1-1 Acute/Traumatic and Chronic Stress Management Standard
This document provides for essential awareness of the serious risks posed by work-related stress on the mental and physical health of 9-1-1 emergency Telecommunicators/Dispatchers in their role as our ‘first’ first responders. It establishes the "best practice” elements of local 9-1-1 comprehensive employee stress management programs and the expectation that such programs will be implemented by PSAPs.

Click here to review the standard.

NENA Releases Suicide Prevention Standard
The purpose of this document is to detail the importance of PSAP collaboration with local Lifeline network crisis centers in order to help ensure that persons at imminent risk of suicide receive the assistance they need to reduce that risk. This document discusses why PSAPs should assist Lifeline centers and the importance of that assistance in maintaining the safety of individuals at risk of suicide.

Click here to review the standard.

NENA Releases Information Document on the Operational Impacts of Devices and Sensors
This NENA Information Document is provided to assist PSAPs and governing 9-1-1 authorities with information for evaluating the operational impacts of devices and sensors that may interface with the PSAP.This document includes information for agencies to understand: Operational impacts associated with the introduction of devices and sensors into emergency services; Device Categories, Types and Features; Emergency Call Scenarios utilizing devices and sensors; Pre-recorded Voice and/or Pre-configured Text/Data; and Considerations related to Connectivity, Design, Security, Operational Testing, Accessibility, and Public Education as they relate to the introduction of devices and sensors into emergency services.

Click here to review the document.

NENA Releases Standard for NG9-1-1 Policy Routing Rules
An important feature of NG9-1-1 is the ability of the system to adapt to outages, excessive call volumes, emergencies and normal scheduled PSAP outages. The Policy Routing Function (PRF) described in 08-003 is the function that handles the diversion of calls. To support the PRF, Policy Routing Rules (PRRs) must be developed. These PRRs define to where calls are diverted if the target PSAP is unreachable. This Working Group’s charter was to define a template to guide the development of these PRRs. To that end, the committee developed templates to facilitate the PRRs that a 9-1-1 Authority must develop for any new NG9-1-1 System. The minimum set of rules developed must address all call diversion capabilities present in the current E911 system.

Click here to review the standard.