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NENA Member Spotlight: Chris Knights, Regional Sales Consultant, GeoComm

Tuesday, February 18, 2014   (1 Comments)
Posted by: Chris Nussman
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This new special feature will highlight individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community. Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA….

Chris Knights
: My name is Chris Knights and I live in Virginia in a beautiful rural setting. I am fortunate to work for GeoComm as a Regional Sales Consultant in the Mid-Atlantic and Northeast region. I have been a NENA member since 2002 and have attended and spoken at dozens of regional NENA conferences over that time period. I’ve enjoyed participating in the NENA national and state chapter conferences as well as the Development Conference over the years. I became an ENP in 2013.

NENA: What does 9-1-1 mean to you?

CK: 9-1-1 has become such an important part of our infrastructure in North America. In an ever-changing and uncertain world, 9-1-1 is one of the few things we all can confidently depend on, when truly needed. It is a rare privilege to be a part of such a life-saving industry. Of all the "products” available to us in our daily lives, 9-1-1 is probably the most important service that we can consume.

NENA: Why did you choose a career in public safety?

CK: Well, it’s funny how life goes sometimes. I think it was more like "public safety” chose me. I started out in the GIS field after college and then shifted to IT sales. Then I was fortunate to find my niche in public safety by serving in a sales capacity for a small handful of very reputable public safety technology companies that all blended well with my growing experience in Wireless, telephony, and GIS systems.

NENA: What do you like best about your job?

CK: I love the people that are in our industry and the fact that I can help consult with agencies about improving their technology to better serve the public. It is very rewarding to see the finished product installed in PSAPs that is used every single day to help locate distressed callers and those seeking assistance from 9-1-1. To be able to supply accurate map data and software gives the call takers, dispatchers, and emergency managers the confidence that they WILL be able to find a caller quickly. Providing these life-saving tools gives me satisfaction that we are ultimately helping to save lives. How many other people can say that? Not many.

NENA: If you could convey one message to the public about 9-1-1 or being a 9-1-1 professional, what would it be?

CK: Understand that even though we have constantly improving technology to handle the demands of NG9-1-1, it all still comes down to human interaction and decisions that 9-1-1 professionals have to make in handling each unique call or text, or video, or whatever is received by the 9-1-1 agency– whether it is the call-taker on the other end of the line or a technology service provider that provides the equipment that runs in the background to process that 9-1-1 call. The human element will never go away. There is tremendous pressure on all of us as industry professionals to do the right thing in all circumstances. At the end of the day, all we should be doing is serving the public to the best of our abilities.


Denice C. Marrs says...
Posted Thursday, February 20, 2014
This is a very nice article Chris. It has been a pleasure working with you over the years. You are a huge asset to the 911 industry.