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NENA Member Spotlight: Skip Dalton, 911 Administrator, Frontier Communications

Monday, March 17, 2014   (0 Comments)
Posted by: Chris Nussman
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This new special feature will highlight individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community. Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA….

Skip Dalton: My Name is Homer "Skip" Dalton and I am employed at Frontier Communications as their 911 Administrator covering their footprint in Ohio. I obtained my employment at General Telephone Company in Norwalk, Ohio on February 28, 1972 as a Central Office Installer and I have stayed employed with the company as it has changed from General Telephone Company – to “GTE” – then Verizon, and finally Frontier Communications . Feb. 28, 2014 was my 42nd service anniversary.

In 1974, I was in charge of the deployment of a new “Step-by-step” Central Office in Milan, Ohio, and as part of that installation we deployed basic 9-1-1 services to the Milan Police department. The service consisted of the switch connecting talk battery to a local cable pair, which rang a “POTs” phone that set on the desk at the police department. That was my first introduction to 9-1-1, and 9-1-1 has been a part of my life ever since.

I have been involved with 9-1-1 in many different capacities in telecommunications. I have installed 9-1-1 CPE and Network services as well as having Supervised Business technicians in Ohio that have installed all phases of 9-1-1 services, from the 9-1-1 Selective Router all the way to the PSAP , including PSAP “CPE” equipment. As a 91-1 project manager, it was especially rewarding to work directly with PSAPs when they were initially installing 9-1-1 service or upgrading their PSAP equipment to newer technologies.

As a current member of the Ohio ESINet technical Subcommittee, I am thrilled to see 9-1-1 embracing the challenges of the digital age as we're preparing for Next Generation 9-1-1 in Ohio.


NENA: What does 9-1-1 mean to you?

SD: 9-1-1 is the lifeline for the public, providing a standard dialed number to access emergency response services. With the continued enhancement of available technologies, 9-1-1 service has morphed from a service that was originally a convenience and has blossomed into a service that provides an almost limitless amount of information to emergency responders through the many enhancements that have been integrated into 9-1-1 services.


NENA: Why did you choose a career in public safety?

SD: I actually was introduced to 9-1-1 through my employment in telecommunications, and once I became involved with working with emergency services I was hooked.


NENA: What do you like best about your job?

SD: I truly enjoy working directly with the PSAPs as their coordinator / advocate with Frontier Communications to ensure that all 9-1-1 services that are provided by the ILEC are delivered as expected, and work when they are needed.

NENA: Is there a particular event or call that you are particularly proud of?

SD: I was particularly humbled to have the opportunity to work on the Verizon 9-1-1 installation in New York City after the September 11 attacks. I was able to see first-hand just how essential 9-1-1 is to getting critical assistance to where it was needed after an unimaginable catastrophe.


NENA: If you could convey one message to the public about 9-1-1 or being a 9-1-1 professional, what would it be?

SD: Sometimes the public does not realize the essential service that is provided by the 9-1-1 professional, which enables Police, Fire, and EMS to respond as efficiently as they do. I wish those providers received more recognition for their dedication.