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NENA Member Spotlight: Michael Ball, IT Manager, Charleston County Consolidated 9-1-1 Center

Monday, April 14, 2014   (0 Comments)
Posted by: Chris Nussman
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This special feature highlights individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community.Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA….

Michael Ball: Michael Ball…originally from Atlanta, GA. I’m currently the IT Manager for Charleston County Consolidated 9-1-1 Center in South Carolina. I’ve been a member of NENA for nearly 6 years and really only became involved so I can understand more about the 9-1-1 industry. What began as just an information gathering of sorts has become a dedication to the technological and operational aspects of the 9-1-1 industry.

NENA: What does 9-1-1 mean to you?

MB: 9-1-1 is the connection between Citizen and First Responder. It’s a lifeline to people in need as well as the hub of activity for all individuals who have dedicated their time to assisting the public. When you get right down to it, it means one person helping another.

NENA: Why did you choose a career in public safety?

MB: After working as an EMT and Paramedic, I transitioned to the IT side of 9-1-1 because of my background with telecommunications and networks. Public Safety is simple in a few aspects and complex in most others. It never seems to hand you the same thing every day, and I believe that’s what I love about my career.

NENA: What do you like best about your job?

MB: The people that I work with and the team I have make my job one of the best around. It doesn’t matter what the issues are or what the project entails, we seem to be very successful at what we do, and that is what makes the long hours worth it.

NENA: Is there a particular event or call that you are particularly proud of?

MB: Yes, when we moved into our new center. Everything went off (almost) without a hitch and, in IT terms, that’s a very good thing.

NENA: If you could convey one message to the public about 9-1-1 or being a 9-1-1 professional, what would it be?

MB: Regardless of position held within the 9-1-1 industry, you will not find a more dedicated group of individuals who try, day after day, to make life better and safer for your community than a 9-1-1 Professional.