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NENA Member Spotlight: Patricia Bligen Jones, ENP

Tuesday, February 3, 2015   (0 Comments)
Posted by: Chris Nussman
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This special feature highlights individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community.Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA….

Patricia Bligen Jones: Patricia Bligen Jones, born in Charleston, SC, and raised on Edisto Island, SC. I began my career in public safety communications in 1999, beginning with the Charleston County Sheriff’s Office as a frontline dispatcher and certified communications training officer. I have been married for nearly 23 years, and my husband and I have two children, Avery, 18, and Peyton, 12. I became a member of NENA in 2011, after becoming an ENP.

NENA: What does 9-1-1 mean to you?

PBJ: 9-1-1 means we are public servants trained to meet the needs of others in their time of need. 

NENA: Why did you choose a career in public safety?

PBJ: I chose a career in public safety because I have a genuine desire to help people in need. When I began my career 15 years ago, I started as a front-line law dispatcher, became a trainer, then training supervisor, and now Terminal Agency Coordinator. It gives me great joy to assist people, no matter what circumstances or situations they are facing. 

NENA: What do you like best about your job?

PBJ: Working with and training people.

NENA: Is there a particular event or call that you are particularly proud of?

PBJ: There are too many calls to list. However, I am extremely proud of having the opportunity to witness and be a part of the consolidation of several 9-1-1 centers into one center here in Charleston. 

NENA: If you could convey one message to the public about 9-1-1 or being a 9-1-1 professional, what would it be?

PBJ: I would like the public to know that "dispatching” is more than just answering telephones and dispatching public safety personnel to incidents. We are public servants who are called to provide the best quality service that is expected of us by the communities we serve.