National 9-1-1 Education Month Prepares Americans for Emergencies
Friday, March 31, 2017
Posted by: Chris Nussman
April is national 9-1-1 Education Month, presenting the ideal opportunity for public education about the successes and challenges of the emergency communications system.
"You don’t wake up in the morning thinking you are going to call 9-1-1. However, should you have to, it may be the most important call you ever make,” said NENA CEO Brian Fontes. "That’s what makes 9-1-1 Education Month so very important. In an emergency, seconds matter; being knowledgeable and prepared can make all the difference.”
NENA's education month page has a wide variety of materials that public educators can use in their efforts to promote public awareness on pressing issues, including text-to-9-1-1.
Further, the National
9-1-1 Education Coalition, an alliance of organizations committed to collecting
and promoting 9-1-1 public education resources, has created a clearinghouse for
free 9-1-1 public education materials, available now at www.know911.org. A number of resources are available to
support both the "911: The Number to Know” campaign and education themes
Call If You Can, Text If You Can’t: Text-to-9-1-1 service is available in an
increasing number of communities around the country. However, a traditional
voice call, if possible, is still the best way to reach emergency services.
Know Your Location: Wireless calls to 9-1-1 provide location
information, but 9-1-1 call takers may need more specific information. Be prepared to provide detailed information
on where you are so that help can get to you as quickly as possible.
Stay Calm and Don’t Hang Up: Until you
are instructed to do otherwise, stay on the line so you can provide any
necessary information or assistance to the 9-1-1 call taker. Even if you
accidentally call 9-1-1, don’t hang up. Inform the call taker that you dialed
accidentally and that there is no emergency.