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National 9-1-1 Education Month Prepares Americans for Emergencies

Friday, March 31, 2017   (0 Comments)
Posted by: Chris Nussman
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April is national 9-1-1 Education Month, presenting the ideal opportunity for public education about the successes and challenges of the emergency communications system.

"You don’t wake up in the morning thinking you are going to call 9-1-1. However, should you have to, it may be the most important call you ever make,” said NENA CEO Brian Fontes. "That’s what makes 9-1-1 Education Month so very important. In an emergency, seconds matter; being knowledgeable and prepared can make all the difference.”

NENA's education month page has a wide variety of materials that public educators can use in their efforts to promote public awareness on pressing issues, including text-to-9-1-1.

Further, the National 9-1-1 Education Coalition, an alliance of organizations committed to collecting and promoting 9-1-1 public education resources, has created a clearinghouse for free 9-1-1 public education materials, available now at A number of resources are available to support both the "911: The Number to Know” campaign and education themes including:

· Call If You Can, Text If You Can’t: Text-to-9-1-1 service is available in an increasing number of communities around the country. However, a traditional voice call, if possible, is still the best way to reach emergency services. 

· Know Your Location: Wireless calls to 9-1-1 provide location information, but 9-1-1 call takers may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible.

· Stay Calm and Don’t Hang Up: Until you are instructed to do otherwise, stay on the line so you can provide any necessary information or assistance to the 9-1-1 call taker. Even if you accidentally call 9-1-1, don’t hang up. Inform the call taker that you dialed accidentally and that there is no emergency.