With the April release of the new NENA APCO Quality Assurance and Improvement (QA/QI) standard and the transition to NG9-1-1 underway, we are making major strides towards excellence in emergency communications. Monitoring and improving quality in your PSAP does not need to be daunting. Many agencies have already learned to manage quality smarter. Regardless of which QA standard your agency is committed to, automating time-consuming QA/QI workflows can help increase your efficiency, objectivity, and adherence to protocols.
Join us as we review key highlights of new ANSI-approved NENA APCO QA/QI standard. You’ll also learn from Hamilton County 9-1-1 in Chattanooga, Tennessee how they:
Doubled their QA productivity by automating the selection of EMD, Police, and Fire call recordings for evaluation based on CAD data – no more hunting and pecking for calls to evaluate or tedious spreadsheet scoring.
Sped up feedback to supervisors, call takers, and dispatchers with automated alerts on QA scores as soon as evaluations are completed.
Got faster insights into critical issues and training opportunities with automated QA/QI reporting and notifications.
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