NENA Member Spotlight: Andie Hanson, ENP
Wednesday, November 9, 2016
Posted by: Chris Nussman
This special feature highlights NENA members from various
backgrounds, industry segments, experiences, and geographic locations. It
offers members an opportunity to share their stories with their colleagues and
the greater NENA community. Click here to email NENA Member Services Director
Bri Robinson if we should feature you or someone you know.
NENA: Tell us a little bit about who you are, where
you’re from, what you do, and your history with NENA….
Andie Hanson: Currently, I’m working as Operations Manager at SNOCOM
911 in Washington State, just north of Seattle.
Prior to that, I worked as a supervisor and dispatcher in Washington and
Southern California. Since January 2016, I have also assumed interim duties as
System Manager for our countywide public safety software project. The project has been live for a year, and
consists of CAD, RMS, Corrections, and Mobile applications for the entire
county with 53 agencies, 2 PSAPs, and 4000 users.
I achieved ENP certification in April of 2012, and really
started getting involved with NENA shortly after coming to work at SNOCOM in
November of 2012. I had also been
involved in the State NENA chapter, but had not attended any NENA national
conferences until 2014. I’ve worked to
host two CMCP courses in Western Washington, and have also served on the NENA
Institute Board since 2014.
NENA: What does 9-1-1 mean to you?
AH: 9-1-1 is the heart, soul, and backbone of public
safety. We are needed to ensure that
people get the help they need, all day, every day.
NENA: Why did you choose a career in public safety?
AH: My career actually chose me. I got into public safety at the age of 18,
when I was still attending college. My
local police department was hiring cadets.
They paid well and worked around your school schedule. There were several tasks that the cadets
could be assigned to, and I was initially assigned to help the dispatcher (one
person show!). I never left the console;
still here 22 years later.
What do you like best about your job?
AH: The fact that everything we do serves our community and
makes a difference, which is sometimes hard to remember after the transition to
an administrative role. In my recent
assignment with the technology project, I love being a collaborator and working
through issues to come to a solution that works for the greater good.
NENA: Is there a particular event or call that you are
particularly proud of?
AH: I would have to say taking the leap from being a
supervisor at my previous center where I had worked for 13 years to throwing my
hat in the ring for the Operations Manager job here at SNOCOM. I had worked so hard to establish roots and
professional contacts at that center/in that county. While taking this job was only one county
away, I had to start over at pretty much square one in addition to taking on a
new management role at a completely new center.
I’m still learning on a daily basis 4 years later, but I’m proud of all
I’ve done since I’ve been here.
NENA: What advice do you have for those who are new to
the 9-1-1 profession?
AH: GET INVOLVED! You
can start within the center and grow from there. If you have any aspirations to advance, take
advantage of training opportunities that arise, and don’t wait for your agency
to send you. There are many resources out there. Take advantage of promotional processes (even
at other agencies) you qualify for even if you don’t think you are 100% ready;
they are good experiences to have under your belt. Contact your local chapter and
see if there is something you can do to contribute.
NENA: If you could convey one message to the public
about 9-1-1 or being a 9-1-1 professional, what would it be?
AH: Simply who we are and what we do…we are highly skilled
professionals that do so much more than answer a phone.
NENA: What do you like to do in your spare time?
AH: Attend concerts/live music and sporting events, travel,
cook and relax at home.
NENA: What is your guilty pleasure? What can you not
AH: Probably macaroni and cheese. I can live without it, but it definitely
feels like a guilty pleasure when I decide to indulge :) As far as something I cannot live without,
that would be Pearl Jam music and trips to somewhere warm and tropical on a
Tell us something that might surprise us about
AH: I’m nearly fluent in Spanish (it gets better when I go to
Mexico, which is why I need to go once a year!) and that I spent several years
showing cattle at the National Western Stock Show in Denver and the NILE stock
show in Billings, MT.