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Volunteers Sought for Changing Role of the Telecommunicator in the NG9-1-1 Environment Working Group

Wednesday, February 21, 2018   (0 Comments)
Posted by: Chris Nussman
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The continuing implementation of NG9-1-1 will result in significant impacts on telecommunicators and other 9-1-1 professionals. The 9-1-1 community is in need of guidance on what these impacts will be so that they may begin related planning efforts. Examples of the changes they will need to address include: changes in job qualifications; changes in job skills, knowledge and abilities; and potential changes in stress related impacts among many others. In addition, the very nature of the job of a 9-1-1 telecommunicator may change as they become involved with data and sensor analysis and interpretation.

Together, this information will help not only the current managers and leaders in the field as they prepare for impacts on telecommunicators, but also human resources professionals, educators, and individuals interested in the profession. The intention is to develop a NENA Standard and, potentially, an ANSI-accredited standard to address this topic. Weekly conference calls will be held on Wednesdays at 1PM Eastern for 1 hour.

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