CenturyLink has confirmed a Thursday-night service outage that has impacted its customers’ ability to reach 9-1-1. As with past outages, this event again highlights the urgent need to transition America's 9-1-1 centers to more robust and resilient Next Generation 9-1-1 networks. NG9-1-1 can intelligently route around outages, redirect calls to other regions, and use backup facilities in ways that legacy E9-1-1 systems cannot. NENA hopes the incoming Congress will demonstrate its commitment to public safety by prioritizing a coordinated, nationwide transition to NG9-1-1.
NENA applauds the FCC for its swift action to investigate the CenturyLink 9-1-1 outage. We will continue to work closely with government and industry partners to understand the scope and causes of this outage, and look forward to using the lessons learned from this investigation to prevent future outages and reduce their impact on affected 9-1-1 centers and consumers