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PSAP Daily Personnel Operations Standard Available for Public Review & Comment

Monday, May 20, 2019   (0 Comments)
Posted by: Chris Nussman
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The NENA Standard for Communications Center/PSAP Daily Personnel Operations is available for Public Review and Comment. This standard contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP, standardize methods for defining operational procedures for communications centers and/or PSAPs, and provide guidance for agencies in creating agency-specific policies and procedures.

You may both download this document for review and submit your comments here. Also, please submit a copy of all comments to

All comments are due by midnight Eastern on July 1, 2019. Contact the NENA Committee Resource Manager with any questions.