NENA Announces April Heinze, ENP as New 9-1-1 & PSAP Operations Director
Monday, June 10, 2019
Posted by: Chris Nussman
NENA announced today that April Heinze, ENP has joined the NENA staff as the association’s new 9-1-1 & PSAP Operations Director.
Heinze has spent the vast majority of her nearly three-decade career in 9-1-1 focused on PSAP-operations issues. In her new role, she will identify how the ongoing technological evolution will impact 9-1-1 and NG9-1-1 services and operations, as well as how new technologies and new leadership, workforce management, and wellness best practices can enhance 9-1-1-center operations. Additionally, she will design and implement projects related to current, emerging, and prospective issues affecting 9-1-1 operations within the 9-1-1-authority and PSAP communities, including the development of standards and the management of the association’s dispatcher-focused programs.
“I couldn’t be more excited to join NENA during this time of transition for the 9-1-1 community,” said Heinze. “I’ve had the privilege of serving NENA in volunteer-leadership positions, and my experience has allowed me to become well-versed in NENA’s standards development processes. I look forward to working alongside NENA staff, volunteers, and members to provide 9-1-1 professionals with the tools they need to best serve the public.”
Before joining NENA, Heinze worked for INdigital, a nationwide NG9-1-1 Core Services provider. Prior to that role, Heinze was the Director of Eaton County Dispatch in Michigan, where she began her career as a Telecommunicator and worked her way up to Communications Training Officer, Dispatch Supervisor, Training Supervisor, Deputy Director, and eventually Director. As Director, Heinze worked to prepare her PSAP to migrate to NG9-1-1, and spent three years updating every aspect of technology within her PSAP.
Active in 9-1-1 issues in her home state, Heinze is a Past President of Michigan NENA. She currently serves as the Senate Appointee to Michigan's State 9-1-1 Committee (SNC), where she is a third term vice-chair. She is also the chair of the Emerging Technologies Subcommittee and a member of the Legislative Action Subcommittee.
“April’s vast knowledge of the 9-1-1 industry, technologies, and processes provide her with a unique perspective,” said NENA’s CEO, Brian Fontes. “We have no doubt that April is a talented and dedicated leader; she will be an asset to NENA and the broader 9-1-1 community during this pivotal time in the evolution of emergency communications.”