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Volunteers Sought for Three Work Groups: Emergency Incident Data, Social Media, & Interconnection

Sunday, June 9, 2019   (0 Comments)
Posted by: Chris Nussman
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NENA is seeking volunteers for a new working group tasked with creating an Emergency Incident Data Object (EIDO) to standardize the data format for exchanging Incident data between systems that perform Call Handling, CAD, and RMS functions. The standard will include a JavaScript Object Notation (JSON) schema for the EIDO. Calls will be held weekly or as otherwise determined by group leadership with most text and schema creation work done by members outside of the regular call schedule.

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NENA is seeking volunteers for a new working group to address Social Media Emergency Requests for Service. This WG will focus on developing a standard to provide guidance to PSAPs on handling emergency requests from citizens who utilize the medium for requesting emergency assistance. Recent real-world events reveal that when traditional communications become available due to disaster events, that the public will attempt to reach emergency services on any available communications platform. PSAPs need to be prepared to handle these requests under any circumstance that they are received. Use cases will be standardized to reflect best practice ‘call processing’ standards to ensure that they are handled consistently by all PSAPs. The new standard will also provide guidance on how PSAPs can work with social media providers to help respond to emergency requests. SMEs with knowledge of PSAP operations, call handling procedures, use of social media for public agencies, or knowledge of social media technology and their procedures when working with public safety entities are encouraged to sign up for this WG. Meetings will be held via conference call on a bi-weekly basis on a day/time determined by consensus of the WG.

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Next Generation 9-1-1 (NG9-1-1) Emergency Services IP Networks (ESInets) and Public Safety Broadband Networks (PSBNs), like the National Public Safety Broadband Network that supports FirstNet, are both being designed with the objective of providing public safety with improvements in existing systems and services as well as supporting a broad range of new service capabilities. Greater benefit to public safety, and to the public they serve, will be possible with the interconnection of these complementary networks. NG9-1-1 ESInets and Public Safety Broadband Networks depend on an infrastructure that is built on reliable broadband connectivity. To achieve interoperability between NG9‑1‑1 ESInets and any external network that hosts responder devices and applications, multiple issues must be resolved in areas such as:

  • Topology/Network Architecture
  • IP Addressing
  • Identity
  • Security
  • Resiliency
  • Traffic Priority
  • Performance
  • Interfaces/Protocols

While no specific knowledge is required to join the work group, subject matter expertise in the areas of network interconnection and security will be critical to advancing the work of this group. In addition, it is critical that this work group include representatives of stakeholder groups from 9-1-1 , as well as providers of Public Safety Broadband Networks .

The specific schedule (i.e., day and time) for ESInet-Public Safety Broadband Network Interconnection Work Group conference calls will be determined once WG participants have been identified.

Click here to join.