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Newly-Installed NENA President Emphasizes the Importance of Increasing Wellness in 9-1-1

Thursday, June 20, 2019   (0 Comments)
Posted by: Chris Nussman
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On June 18, at the NENA 2019 Conference and Expo, Monica Million, ENP was sworn in as the President of NENA: The 9-1-1 Association’s Board of Directors. She now leads the organizations nearly 15,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy.

After being sworn in, Ms. Million offered a motivating speech on the vital need to combat the stress 9-1-1 professionals face on a daily basis. “We’ve just scratched the surface when it comes to self- and team-care. We’ve only begun to acknowledge – and fight against – the negative impact of this profession on our lives,” said Million. “NENA will be the repository for all-things wellness for our 9-1-1 family. We have a team of subject matter experts committed to updating our standard on stress management, and we have others working to ensure that the NENA website provides the tools and resources [9-1-1 professionals] need to stay healthy – physically, mentally, and organizationally.”

Million, the Executive Director of the Colorado 9-1-1 Resource Center, has served in the 9-1-1 industry for eighteen years, working her way up from telecommunicator with the Grand Junction (CO) Regional Communication Center to Operations Manager. In addition to previously serving as NENA’s Western Region Director, she is also a Past President of the Colorado chapter of NENA.

While serving on the NENA board, Million has overseen the growth of the Western region of NENA into the second largest membership region in the country. While attending conferences and speaking with both practitioners and experts around the nation, she grew increasingly concerned about the effects of stress on those serving in the 9-1-1 profession. This led to her authoring of an article on the subject of vicarious trauma for The Call magazine and the desire to make wellness a priority during her presidency. “We need to learn how to take care of ourselves and each other so that we can take care of callers in crisis,” she said.

Nine other Board of Director members were also sworn in: Immediate Past President, Jamison Peevyhouse, ENP; Northeastern Director, Erin Malloy, ENP; Private Sector Director, Ron Bloom, ENP; Canadian Director, Holly Barkwell, ENP; Western Director, Charles Cullen, ENP; North Central Director, Daryl Ostendorf, ENP; Southeastern Director, Linda Draughn-Woloski, ENP; 1st Vice President, Gary Bell, ENP; and 2nd Vice President, Jennifer Lanter White, ENP.