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Webinar on Handling Domestic-Violence Calls Announced for 08.28

Monday, August 19, 2019   (0 Comments)
Posted by: Chris Nussman
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Domestic Violence Incidents: Call Taking Is Crucial
Wednesday, August 28 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

Domestic-violence 9-1-1 calls are intense, emotional, and dangerous; and the way a telecommunicator handles the incident can have a huge impact on the outcome. Attend this hour-long webinar to learn:

  • Techniques to start these calls off right, right from the beginning;
  • The correct way to question victims and suspects, including what NOT to say;
  • How to protect victims throughout the incident; and
  • Potential hazards involved in domestic-violence calls.

Presenter: Jennifer Kirkland, ENP – Vail (CO) Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.