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Webinar on Improving Communications Skills Announced for May 27

Thursday, May 21, 2020   (0 Comments)
Posted by: Chris Nussman
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Using Empathy to Improve Your Communications Skills
Wednesday, May 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

The ability to communicate effectively is an essential skill for successful careers and relationships – even more so in 9-1-1. In this webinar, we’ll talk about how dispatcher communications impact the call and the response. We will discuss how each call affects TCs physically and emotionally, as well as how you can make each call successful by learning to hear yourself and by being aware of what you actually say. You’ll learn how to:

  • Develop a true connection with callers and field responders;
  • Grow trust between you, your agency, and those you serve; and
  • Identify plans to improve peer-to-peer communications and effectiveness in your center.

Can't attend on the 27th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenter: Daniel Edwards – Critical Perceptions, LLC

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.